About this plugin
MLC Live Chat adds a live chat widget to your site that forwards visitor messages to your Bale bot, and lets you reply either from Bale itself or directly from the WordPress dashboard. The plugin stores all conversation data in your own WordPress database, ensuring full privacy and control.
Features
- Live chat delivered through the Bale messenger
- Dedicated conversations dashboard in wp-admin with direct reply support
- Floating admin-bar/dashboard notification for new messages
- Customizable chat widget (colors, position, welcome message)
- Automatic or manual naming of guest conversations
- Compatible with Elementor and other page builders — the widget does not load inside the live-preview editor to avoid conflicts
External services
ai), which is required for its core functionality: delivering visitor chat messages to your Bale bot and receiving the admin’s replies back to the visitor.
It sends data to this service in two situations:
ai so it can be forwarded to the site owner’s Bale bot.
ai to deliver that reply, and Bale calls back a webhook URL on your own site to pass admin replies to the plugin.
No data is sent unless the plugin is enabled and a Bale bot token has been configured by the site owner in the plugin settings.
This service is provided by “Bale” (Sadad Informatics Corporation / Bank Melli Iran): Terms of Service, API documentation.