About this plugin
Paldra answers your visitors’ questions directly on your site, based on your own content. The chatbot reads your pages and answers from them. If something is not backed up by your content, it does not claim it: it says that it does not know yet and offers to pass the question on to your team.
com). An Paldra account is required; you can create one during the connection step and test it for 14 days without a payment method.
What makes Paldra different
- Answers only from your own data: your public pages and, with WooCommerce, your products, prices, stock and shipping rules. No general internet knowledge mixed in.
- Every statement is checked against its source before it is sent. What your content does not cover is removed, not guessed.
- Hands over instead of guessing: if the answer is not in your content, the chatbot says so and passes the conversation to your team.
- WooCommerce order status in the chat, connected automatically with a read-only key.
- One inbox for website chat, email, WhatsApp and Instagram, so your team answers everything in one place.
- Hosted in Germany (Hetzner), with a public data processing agreement.
What you get
- AI chatbot that answers from your real page content
- Live chat: take over any conversation yourself at any time
- Shared team inbox for chat, email, WhatsApp and Instagram
- No code: activate, connect, done. No theme edits, no snippet
- Answers in the language of the question
All features run on the Paldra service. The plugin itself contains no locked features; it only connects your site and loads the chat widget.
Privacy
Operated and hosted in the EU (Germany). com/avv
External services
com), operated by Paldra, Germany. Without this connection the plugin has no function.
What is sent, and when:
- When you connect (once, started by you in the admin area): you are redirected to paldra.com to link the site to your Paldra account. Your site address and a one-time callback token are sent. After you return, the plugin exchanges a one-time code for a plugin token in a server-to-server request to https://paldra.com/api/integrations/wordpress/exchange (sent: the one-time code and your site address).
- WooCommerce (only if WooCommerce is active): when you connect, the plugin creates a WooCommerce REST API key with read-only permission in your own store and sends it, together with your shop ID and site address, to https://paldra.com/api/integrations/woocommerce/plugin/connect. Paldra uses it to read products, prices, stock and order status so the chatbot can answer questions about them. “Disconnect” and uninstalling delete this key again.
- Catalog changes (only if WooCommerce is connected): when a product is created, updated, trashed or deleted, the plugin sends a short signal (shop ID, site address, the word “product”) to https://paldra.com/api/integrations/woocommerce/plugin/changed, at most once per minute. No product data is sent with it.
- Shipping email copy (only if you set it up in the Paldra dashboard): the plugin asks Paldra for your copy address at most every 12 hours (sent: shop ID, site address, the sender address of your WooCommerce emails) and adds it as BCC to the WooCommerce “Completed order” email. That copy contains what the email contains, for example the order number, the customer’s email address and the tracking number. Without this setup nothing is sent.
- On your public pages: the chat widget script is loaded from https://paldra.com/public/widget.js with wp_enqueue_script. It is the only code the plugin loads from outside, and it runs in the visitor’s browser, not on your server. Loading it sends the usual browser request data (IP address, user agent, page URL) to paldra.com. Only when a visitor opens the chat and writes a message are the message and technical details (conversation ID, page URL, language) sent to Paldra to create the answer.
No chat content is sent while nobody uses the chat. The plugin never executes code received from the service; responses from Paldra are only read as data (tokens, status, copy address).
- Service provider: Paldra – https://paldra.com
- Terms of service: https://paldra.com/en/terms
- Privacy policy: https://paldra.com/en/privacy
- Data processing agreement: https://paldra.com/avv