About this plugin
RannCX Connect connects your WordPress forms to your Rannlab CRM (RannCX) account. Once you add your connection details, every form on your site, current and future, is captured when it is submitted and delivered to the CRM as a lead.
Supported form plugins:
- Contact Form 7
- WPForms (Lite and Pro)
- Gravity Forms
- Ninja Forms
- Fluent Forms
- Forminator
- Formidable Forms
- Elementor Pro (Form widget)
Requirements: at least one of the form plugins above and a Rannlab CRM (RannCX) account. This plugin does nothing until you have entered your connection details.
What the plugin does on your site
Everything below runs inside WordPress, before anything is sent anywhere:
- Listens to the submission hook of each supported form plugin, so existing and future forms work without any per-form setup.
- Skips spam, drafts and any form you exclude, and never reads password, file, hidden, captcha or payment fields.
- Recognises name, email, phone, company, country, service, budget and message from field types and labels, combines first and last name, and keeps every other field.
- Works out the country from an international phone number, the source page and UTM campaign values, and the visitor’s marketing consent.
- Signs each request (HMAC-SHA256) and delivers it over HTTPS, with an optional local submission log, test button, and WordPress privacy export and erase tools.
About RannCX
RannCX is a WhatsApp-first customer experience platform by Rannlab Technologies: shared team inbox, automation, campaigns and analytics in one workspace. Leads captured by this plugin arrive in your RannCX workspace. com/login.
How it works
- No per-form setup. Build a form with any supported plugin and it is captured. Forms can have any fields. You can switch individual form plugins on or off in the settings.
- Spam is skipped. Submissions that a form plugin marks as spam are not sent.
- Smart field detection. Name, email, phone, company, country, service, budget and message are recognised from each plugin’s field types first, then from the field label. If a form has separate “First name” and “Last name” fields they are combined.
- Nothing is dropped. Any other field on the form (a date, “How did you hear about us?”, a dropdown) is sent too, keyed by its own label.
- Country from phone number. If a form has no Country field, the country is guessed from an international phone number (for example +91 is India). An explicit Country field always wins.
- Source tracking. Each lead includes the page it came from and its UTM campaign parameters (utm_source, utm_medium, utm_campaign, utm_term, utm_content).
- Consent aware. If a form has an Acceptance, Consent or GDPR checkbox field, its state is sent as the marketing consent. Otherwise the consent value follows your setting (off by default).
- Test button and log. Send a clearly labelled test lead from the settings screen, and optionally keep a short log of recent submissions to confirm delivery.
- Secure by design. The default connection uses an HMAC-SHA256 signed request (Key ID and Secret), sent from your server over HTTPS. Sensitive fields (password, file upload, hidden, honeypot, captcha, payment card) are never forwarded.
- Privacy tools. Integrates with the WordPress personal data exporter and eraser, adds suggested privacy policy text, and deletes all its data when you delete the plugin.
Connection types
- Signed API (recommended). Your server posts leads to POST /api/v1/intake/leads on your RannCX address, signed with your Key ID and Secret.
- Custom webhook URL. Posts the lead as JSON to an HTTPS URL that you provide. This is unauthenticated, so only use a URL you trust.
For developers
- rannlab_lc_payload filters the complete payload before sending.
- rannlab_lc_should_send lets you skip a submission programmatically (it also receives the form plugin slug).
- rannlab_lc_capture_utm_cookie lets you tie the optional UTM cookie to your cookie-consent tool.
- rannlab_lc_log_retention_days changes how long log entries are kept (default 30).
Third-party plugin notice
This plugin is an independent product. It is not affiliated with or endorsed by the makers of Contact Form 7, WPForms, Gravity Forms, Ninja Forms, Fluent Forms, Forminator, Formidable Forms or Elementor. All product names are trademarks of their respective owners and are used only to say which plugins are compatible.
External services
This plugin sends data to the Rannlab CRM (RannCX), a customer relationship management service operated by Rannlab Technologies. This is the whole purpose of the plugin, and it only happens after the site administrator has entered connection details.
What the service is used for: receiving the leads captured from your website forms.
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- the values the visitor entered in the form (for example name, email address, phone number, company, message and any other field except password, file, hidden, honeypot, captcha and payment card fields);
- the address of the page the form was on, and its title when it is a page on your site;
- UTM campaign parameters found in the page address or, if you enable the optional cookie, saved from the visitor’s first visit;
- the visitor’s marketing consent choice, a timestamp and the privacy notice version you set;
- a generated reference id for the submission.
No data is sent on page views, and nothing is sent before an administrator saves connection details. If you choose the “Custom webhook URL” connection type, the same data is sent to the URL you enter instead, and that URL’s operator is then the recipient.
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