About this plugin
Rayachat is an AI customer-support chatbot for Persian-speaking businesses. You build the chatbot in the Rayachat dashboard — its knowledge, products, tone and look — and this plugin puts its chat widget on your WordPress site without touching theme code.
- Connect with one click: approve the site in your Rayachat account and come back connected — no codes or keys to copy. Pasting the install code by hand still works.
- Switch the widget off and on without losing its settings.
- Show it on every page, on every page except a few, or only on a few. Persian (non-Latin) addresses work as typed or as copied from the browser.
- The settings page shows the widget itself, so you see at once whether the code is right.
- Read and answer the chatbot’s conversations without leaving WordPress, and see on the Dashboard who is waiting for a person and how the chatbot is doing.
The widget’s corner, colours, texts, greeting and everything the chatbot says are managed in the Rayachat dashboard, so a change there reaches your site without updating the plugin.
The inbox in WordPress
Tick “Inbox and figures in WordPress” when you connect, and Rayachat → Inbox shows every conversation of the chatbot, from the site and from Telegram or Bale: the customers waiting for a person first, the whole thread with photos and the product cards the bot sent, the contact details from the lead form, and the page the visitor wrote from.
Answer from there — the reply goes out on the customer’s own channel, and the bot stops in that conversation until you press “Resume automatic replies” — or mark a conversation resolved. Saved replies from Rayachat are a “/” away, and the sparkle button drafts a reply for you to read over, one message of your Rayachat plan each. The menu shows how many customers are waiting.
The Dashboard gets Rayachat cards: customers waiting for you, conversations and leads with a 14-day chart, the plan’s messages and whether the bot is still answering, questions the bot couldn’t answer, the latest leads, the products it showed, and the latest conversations. Add or remove them under Screen Options and drag them where you like; each links to the page in the Rayachat dashboard that has all of it. On a store, shop managers see the inbox and the cards too; elsewhere, administrators.
WooCommerce
Tick “Sync WooCommerce products” when you connect, and the plugin sends your products to your chatbot — name, description, categories, attributes, every variation with its price and stock, and the main picture — and keeps them up to date. A change waits 10 minutes before it is sent (you can choose 5, 10 or 30), and each new edit to the same product starts the wait again, up to twice the wait in all, so a wrong price or a product trashed by mistake that you put right in time never reaches your customers.
Once a day the plugin checks every product again; only the products that changed are sent. Prices are converted to toman from rial, toman, thousand rial or thousand toman.
Developers can hide the widget on any page with the rayachat_show_widget filter:
add_filter( 'rayachat_show_widget', function ( $show ) { return $show &&! ( function_exists( 'is_checkout' ) && is_checkout() ); } );
External services
net), the service that runs your chatbot. The plugin needs a Rayachat account and chatbot; until you connect it loads nothing and sends nothing.
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net/connect/wordpress with your site’s address and name, whether WooCommerce is active, and two random one-time values. net/api/integrations/wordpress/exchange the one-time code it got back, and receives the chatbot’s install code, a sync key if you chose product sync, and a key for the inbox if you allowed it. Disconnecting tells Rayachat to stop accepting those keys.
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net/embed/. Loading those files sends the chatbot’s install code and, as with any web request, the visitor’s IP address and browser details. When a visitor chats, their messages, any photo or file they attach and any details they enter in the chatbot’s contact form are sent to Rayachat, to be answered and shown to your team.
net, so a conversation carries on across pages.
- WooCommerce product sync (only when you turned it on): your site sends https://rayachat.net/api/integrations/woocommerce/ your store’s address and currency, and for each published product its name, SKU, link, descriptions, categories, visible attributes, variations with their prices and stock, and its main picture. It does so when you connect, after a product changes (after the wait you chose), and once a day — then a short fingerprint of each product, and in full only the products that changed.
- Sales after a chat (with WooCommerce product sync on): when a visitor writes to the chatbot, the widget keeps a random reference in a cookie on your site, rayachat_ref, for 7 days. An order placed with it keeps the reference, and when the order is paid, cancelled, refunded or fails your site sends https://rayachat.net/api/integrations/woocommerce/sales its order ID, total, currency, status, date and that reference — never the buyer’s name, phone, email, address or the products bought. Once a night it also sends the number and total of the paid orders of the last two days, as two figures per day. Rayachat uses them to show the chatbot’s owner the sales that came after a chat.
- The inbox and the Dashboard cards (only when you allowed them): while an admin has the inbox or the Dashboard open, your site asks https://rayachat.net/api/integrations/wordpress/inbox/ for the chatbot’s conversations, its figures and the customers waiting for a person, and passes them on to that admin’s browser — every few seconds for an open conversation, and at most once a minute for the menu’s count and the Dashboard’s figures. A reply, a pause or a status change made there is sent with the display name of the WordPress user who made it; asking for a suggested reply sends only which conversation it is for, and Rayachat writes the draft with its AI model. Product pictures in conversations load from https://rayachat.net/api/product-images/. The plugin’s own admin pages load Rayachat’s typeface from https://rayachat.net/api/integrations/wordpress/font, which serves it to connected sites only; the request carries the site’s address, as any font request does. Disconnecting or deleting the plugin tells Rayachat to stop accepting the key, and the chatbot’s owner can withdraw it from the Rayachat dashboard at any time.
- What is never sent: anything about your customers, anything about your orders beyond the figures above, and anything about your site’s posts, pages or users — except, from the inbox, the display name of the user who answered or changed a conversation.
net/terms
net/terms#privacy