About this plugin
Redono gives a WooCommerce shop the after-sale half it usually lacks: a place for a customer to say something is wrong, and a place for the shop to answer. From My Account > Orders a customer opens a request on an eligible order and chooses what they actually need.
- A Return, sending an item back for a refund or an exchange.
- A Complaint, reporting a fault or a warranty issue.
- A Repair, asking you to repair a faulty item. Repair is one of the remedies the EU legal guarantee gives a consumer against the seller (Directive (EU) 2019/771, art. 13).
They pick the items and quantities, choose a reason from a list that fits the type they picked, add a note, and for a complaint or a repair state the remedy they would prefer: repair, replacement or refund. The request is stored as a private record, emailed to you, confirmed to the customer by email with its request number, and given a status the customer can follow from their own account.
Each order accepts one request of each type, so a customer who has already returned part of an order can still raise a separate complaint or repair on it later.
What you see in the admin
Every request lands under WooCommerce > Return Requests, with the order, the customer, the items, the reason, the note and the preferred remedy on one screen. You move it through requested, approved, rejected and completed, and whatever status you set is the status the customer sees. The list has a Type column and a filter, so returns, complaints and repairs can be worked through separately.
What it deliberately does not do
It does not move money. Redono records a request and tracks its status; you process any refund in the normal WooCommerce order screen, deliberately, with the record next to it.
It does not print carrier labels, book pickups or rate-shop return shipping. Those need a carrier contract, and a plugin that guesses at one is worse than no plugin.
It is not legal advice. The request types map onto EU consumer law, and the wording, the return window and the eligible statuses are yours to set.
Where the data lives
In WordPress. Each request is a private returns_rma custom post type with its own meta; the settings are two options. No account, no external service, no third-party script, and the notification and receipt emails go through your site’s own wp_mail.
Features
- Three request types per order: Return, Complaint and Repair.
- “Request a return” action on eligible orders in My Account (orders list and single order view).
- Type-aware reasons: each request type offers its own reason list, validated on the server.
- Preferred remedy (repair, replacement or refund) captured for complaint and repair requests.
- Item picker with per-item quantity, a reason dropdown and an optional note.
- Ownership-checked: an order placed with an account can be requested only by its logged-in owner.
- Guest orders: a shopper who checked out without an account finds the order by order number and billing email, is limited to 5 attempts per 15 minutes, and reaches only that one order.
- Configurable eligible order statuses, a return window in days and a separate complaint and repair window in months (24 by default, the EU legal guarantee).
- Each request is saved as a private custom post type and emailed to the store admin.
- The customer receives a receipt email with the request type, the items and the request number.
- Admin management screen with a status workflow (requested, approved, rejected, completed), a Type column and a filter by request type.
- Customer-facing status list in My Account so shoppers can track their returns.
- Accessible markup with a responsive layout; storefront styles inherit your theme’s colours, so they sit in light or dark themes without extra work.
- Translation ready (POT included) and clean uninstall.
- HPOS and cart/checkout blocks compatible.
Redono Pro
Redono Pro is a separate paid plugin that extends Redono.
Included in Redono:
- Request a return
- Item picker
- Ownership checks
- Configurable eligibility
- Private record + email
Redono Pro adds:
- Status-change emails
- Refund amount line
- Store credit line
- Return shipping labels
- Automatic store credit
- Return-reason analytics
- Refund actions
The free edition is not a trial and its features stay available without a time limit.
- Redono Pro – plogins.com/redono-pro/
- Compare editions and pricing – plogins.com/redono-pro/pricing/
- PRO documentation – plogins.com/redono-pro/docs/
External Services
Redono connects to no external services. It sends no data off your site and loads no third-party scripts, fonts or APIs. Each return request is stored locally in WordPress as a private returns_rma custom post type (with _returns_* post meta for the order, customer, items, reason, note and status), and the plugin’s configuration lives in the returns_settings and returns_db_version options.
The admin notification email and the customer’s receipt are sent through your site’s own WordPress mail ( wp_mail ), so delivery uses whatever mail setup your server or SMTP plugin already provides.
Translations
pot template. org, which is where Polish, German and Spanish are being contributed; the package itself carries no compiled translation files.