About this plugin
Retractify for WooCommerce helps merchants provide a structured customer withdrawal request flow for WooCommerce orders.
Customers can request a withdrawal from their account order page or through a guest lookup form using their order number and billing email. Merchants can review requests in the WordPress admin, update statuses, keep internal notes, export request data, and send operational emails.
Features
- Withdrawal button on WooCommerce order detail pages
- Guest lookup flow using order number and billing email
- Two-step confirmation flow to reduce accidental submissions
- Full or partial item selection
- Configurable withdrawal period
- Product, category, product-type, and downloaded-product exclusions
- Configurable withdrawal reasons and optional free-text details
- Request log with filters, status changes, internal notes, and CSV export
- Customer and merchant email notifications
- PDF or HTML proof generation
- Public request status shortcode
- Gutenberg withdrawal policy block
- WooCommerce HPOS compatibility
Retractify assists store operations but is not legal advice and does not guarantee compliance with any specific law or regulation. Review your withdrawal policy, customer communications, and store setup with qualified legal counsel.
Privacy
This plugin stores withdrawal request data locally in your WordPress database. org build does not send withdrawal workflow data to external servers.
External Services
org build does not connect to external Retractify services.