About this plugin
This plugin allows site administrators to enable the Rubat AI customer chatbot by adding the required scripts to the site’s head. Admins can toggle the feature and set their Company ID in Settings → Rubat AI Chatbot.
com and initializes ChatbotWidget with your Company ID and endpoints.
Privacy
com and sends data to Rubat AI endpoints to operate the chatbot. Review your privacy policy and disclose usage accordingly.
Privacy and Data Handling
AI Customer Chatbot
The AI Customer Chatbot collects and stores customer information and conversation data to provide support and maintain interaction history.
Information Collected
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– Email Address — Email address provided by the customer.
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– Consent and Agreement Data — Privacy agreement.
– Automated Decision-Making Consent — Consent for automated processing and AI-driven responses.
Conversation Data
– Chat history — Complete conversation log stored.
– Conversation summary
com/privacy-policy
External services
This plugin connects to Rubat AI cloud services to operate the chatbot and related features. The services are required for initialization, configuration, and saving chat interactions.
What data is sent and when:
– Company ID: sent at initialization to load configuration.
– Optional user info: if enabled (collectUserInfo: true), pre-chat form fields are sent to create or update a user profile.
– Chat messages and metadata: messages, timestamps, and session identifiers are sent during chat to generate replies and to save chat history.
Endpoints used:
js (loads the widget)
com/api/generate (generate AI responses)
com/api/save_user (save user info)
com/api/save_chat_history (save chat history)
com/api/config (load configuration)
Service provider:
com/privacy
Opt-in behavior:
– The plugin is disabled by default. When enabled and a valid Company ID is provided, the widget and endpoints are used on the front-end.