About this plugin
“SwiftHare AI Chat” is a highly advanced hybrid chat solution that seamlessly bridges the gap between a 24/7 AI assistant and human-led live chat. Designed with security and performance in mind, it operates flawlessly even in cached environments.
Key Features
- Hybrid Support: Effortlessly switch between automated responses from the latest AI models (Gemini, Claude, OpenAI) and manual staff intervention.
- Secure Image Uploads: Features forced server-side re-encoding (sanitization) to block malicious code hidden in images (steganography).
- Frontend Staff Dashboard: Agents can manage chats via a dedicated frontend page without needing WordPress admin access.
- Cache Compatibility: Real-time dashboard performance that works perfectly with WP Rocket, LiteSpeed Cache, and others.
- Full Customization: Personalize brand colors, SVG icons, and welcome messages to fit your site’s identity.
Instructions
How to Use
- General Configuration: Enter your API key in the General tab to activate AI capabilities.
- Shop Knowledge (AI Training): Input your business data here to train the AI for accurate, context-aware responses.
- Language Management: Add multiple languages to ensure a global reach.
- Design Customization: Adjust colors, fonts, and text in the Design tab.
- Live Chat Setup: Configure agent availability and notification settings in the Live Chat tab.
- Data Management: Use the Tools section to Export or Restore your settings easily.
Setting Up Your AI Persona (System Prompt)
In the “Shop Knowledge” tab, you define the absolute rules for your AI. We recommend keeping these three “Golden Rules” intact (replacing the bracketed text with your shop name):
- Act as a helpful staff member of [Your Shop Name]: This gives the AI a professional persona.
- Respond in the user’s language: Automatically enables multilingual support by matching the guest’s language.
- Suggest alternatives: If the AI cannot fulfill a request, it will gracefully guide users to live chat or a contact form.
Shortcodes
- [swifthare_ai_chat] – Manually place the chat widget on specific pages (Note: If globally enabled in settings, this is not required).
- [swifthare_staff_dashboard] – Displays the frontend agent dashboard (PHP-auth). Use this on a private page and share the URL with your staff.
- [swifthare_ai_live_chat] – Alternative frontend staff dashboard (AJAX/cookie-auth). Suitable for passwordless login via session cookies.
External Services
This plugin communicates with the following external third-party services. By using these features, you agree to their respective Terms and Privacy Policies.
Google Gemini AI
When the Gemini provider is selected, your customer’s message and conversation history are sent to Google’s Generative Language API to generate a response.
com
com/terms
Anthropic Claude AI
When the Claude provider is selected, your customer’s message and conversation history are sent to the Anthropic API.
com
com/privacy
com/legal/consumer-terms
OpenAI
When the OpenAI provider is selected, your customer’s message and conversation history are sent to the OpenAI API.
com
com/policies/privacy-policy
com/policies/terms-of-use
Google Maps
If you use the [swifthare_map] shortcode feature, the Google Maps JavaScript API is loaded from Google’s servers.
com
com/privacy
com/maps-platform/terms
Brand & Ownership Notice
“SwiftHare AI Chat” is developed and maintained by Datto Web Works
com
com/about-us
com