About this plugin
TideReply answers your customers in seconds, from your own website, files and FAQs, in the language they write in. When a question needs a person, it says so and brings your team into the same chat. Every customer answered.
Only the hard ones reach you.
What your customers get
- Answers from your store, not guesses – shipping, returns, sizing, payments: TideReply reads your site and the files you add, and answers from that. When it does not know, it does not make something up.
- Real order status – with WooCommerce, a shopper asks “where is my order?” and gets its fulfillment status and tracking. The order number and checkout email are checked on your own server first.
- Their own language – it detects the language a visitor writes in and answers in it. No translation setup.
- A person when it matters – the hard questions go to your team in the same conversation, with the summary already written.
What you get
- One inbox in TideReply for website chat, email, Messenger and Instagram.
- Fewer repeat questions, and more time for the ones that need you.
- Setup in a few minutes: install, connect, approve. No code, no theme editing.
How it works
- Install and activate this plugin.
- Click “Connect TideReply” in the notice, or go to Settings, TideReply and click “Connect to TideReply”.
- Sign in to TideReply, or get started and choose your plan.
- Approve this site. The chat is live, and with WooCommerce active, order-status answers switch on automatically.
Pricing
The plugin is free. TideReply is a paid service: one plan with every feature and unlimited teammates, with a 14-day money-back guarantee. com/pricing.
Requirements
- WordPress 6.3 or higher
- PHP 7.4 or higher
- A TideReply account and plan ( tidereply.com )
- WooCommerce is optional – only needed for order-status answers
External services
com), a third-party service operated by Evorbi:
- It loads the chat widget script https://app.tidereply.com/widget.js on your site’s front end. When visitors use the chat, their messages and the page URL are sent to TideReply to generate answers.
- During setup, the plugin exchanges a one-time connection code at https://app.tidereply.com/api/wordpress/connect/exchange (or /manual ), sending your site URL, REST API base URL, WordPress and plugin versions, and whether WooCommerce is active.
- If WooCommerce is active, TideReply’s servers call back into your site ( /wp-json/tidereply/v1/order-status, HMAC-authenticated) when a visitor asks about their own order. The request carries the order number and email the visitor typed; the response contains order status, tracking and total only – never names or addresses.
- On disconnect or deactivation, the plugin notifies https://app.tidereply.com/api/wordpress/connect/disconnect.
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