About this plugin
Uvdesk is a omni channel helpdesk for providing quick assistance to customers through diverse horizontal mediums. It needs only quick sign up to be yours for delivering fantastic customer support for your channel.
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Whats new?
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With the latest upgrade to PWA, now you can use UVdesk seamlessly on your smartphone like a native mobile app with features like offline syncing, mobile view UI, faster page load and addition to the home screen.
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YouTube app integration is now available along with SLA and E-mail delivery status.
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Upload File Size of any limit from Google Drive, OneDrive, Box and Dropbox.
Free WordPress Helpdesk
Provide
This app is free of cost.
It allows customer to send support request anytime 24×7
Admin and assigned could reply on support request
Using effective tools to manage tickets support team could respond quickly.
Admin and assigned could distinguish all tickets based on their status Pending, Resolved, Spam, Answered.
Support staff can filter any ticket on the basis of Assigned to, Customer, Group, Team, Priority, Type, Tag, Mailbox, Source, after date, before or on a date.
To garner customer’s details it allows to fetch order details of woocommerce store
Customer support and authentication simultaneously under crow’s net.
Both admin and customer gets notified on new query and new reply respectively.
Both admin and buyer can view history of tickets.
External Services
Google reCAPTCHA
This plugin uses Google’s reCAPTCHA service to:
– Protect forms from spam submissions
– Verify human interaction with forms
Service provider: Google LLC
– reCAPTCHA Terms
– Google Privacy Policy
Webkul Services Integration
This plugin includes:
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– Displays available Webkul extensions within admin panel
– Shows compatible addons for your wordpress/woocommerce system
- Support Portal Integration (wksas.bundle.js)
- Shows service status notifications
- Displays maintenance updates
- Links to official documentation
These Webkul services:
– Operate in read-only mode
– Do not collect user/website data
– Only display information from Webkul servers
Service provider: Webkul Software Pvt Ltd
– Webkul Privacy Policy