About this plugin
WBugBoard is a robust and user-friendly issue tracking and support ticket plugin designed for WordPress. It allows you to create, manage, and prioritize tickets directly in your WordPress dashboard, ideal for customer support or project management.
✨ = Key Features =
* Ticket Management: Easily create, update, and manage support tickets with titles, descriptions, and priority levels.
, Low, Medium, High).
* User Access Control: Manage permissions for different user roles.
* Email Notifications 📧: Send customizable notifications to admins and users when tickets are created or updated.
* Comment System 💬: Facilitate ticket discussions through a built-in commenting system.
WBugBoard PRO (Coming Soon)
🚀 Introducing WBugBoard PRO
The advanced version of WBugBoard is coming soon! Take your support and issue tracking to the next level with these exclusive features:
- CSV/PDF Export System 📁: Export your tickets and reports in CSV or PDF format for easier sharing and record-keeping.
- Advanced Search and Filters 🔍: Quickly find tickets using multiple criteria, such as status, priority, and creation date.
- Backend Ticket Creation 📝: Create and manage tickets directly from the WordPress backend for enhanced admin control.
- Mobile and Tablet Optimization 📱: Fully responsive design with mobile and tablet-friendly ticket management.
- Resolution Time Tracker ⏱️:
- View the total resolution time for all tickets.
- See the average resolution time per ticket.
- Monitor live resolution time with a dynamic stopwatch for tickets in progress.
- Deleted Tickets Management 🗂️:
- Archive Deleted Tickets: Automatically archive tickets deleted by the client for record-keeping.
- Visibility Control: Toggle the visibility of deleted tickets directly in the dashboard.
- File Attachments 📎: Attach files to tickets for better communication and problem resolution.
Stay tuned for the release of WBugBoard PRO!
Custom Upload Directory
Uploaded files are stored in /wp-content/uploads/wbugboard/. This directory is automatically created on plugin activation and deleted upon plugin deactivation.
Support
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License
WBugBoard is licensed under the GPLv2 or later. html.
Contributing
If you would like to contribute to the development of WBugBoard, please visit our GitHub repository and submit a pull request.
Credits
- Author: Moez BETTOUMI
- Website: https://moezbettoumi.fr
- Donate: https://buymeacoffee.com/mizou1253