About this plugin
Wello ServiceDesk API integrates WordPress with the external Wello ServiceDesk platform as a client interface.
Key features:
- OTP-based authentication via external Wello ServiceDesk service
- Secure access token generation and management
- React-powered ServiceDesk dashboard embedded in WordPress
- Admin configuration panel for branding and integration settings
- Ticket and work order listing with detailed views
- Fully translation-ready with multiple language support
Requires a valid Wello ServiceDesk account and API credentials.
Important: WordPress Authentication Separation
This plugin maintains complete separation between WordPress authentication and external service authentication:
- No WordPress users are created from external service accounts
- No WordPress login/session is established using external credentials or tokens
- No WordPress roles or capabilities are granted based on external authentication
- External authentication is handled entirely by the Wello ServiceDesk platform
- WordPress user management remains fully independent
This plugin acts strictly as a client interface to the external service.
External Services
This plugin connects to the Wello ServiceDesk API.
solutions
Purpose:
Authentication, ticket management, work orders, equipment tracking, and related operations.
Data transmitted:
* Email and password (used only during login request)
* OTP verification codes
* API requests for ticket and service data
Data handling:
* No passwords are stored in WordPress
* Access tokens are stored securely as WordPress options
* No WordPress user data is shared with the external service
solutions/terms-of-service
solutions/privacy-note
Internationalization
This plugin is fully translation-ready using the wello-servicedesk-api text domain.
Included languages:
* English (en_US)
* French (fr_FR)
* German (de_DE)
* Spanish (es_ES)
* Italian (it_IT)
* Dutch (nl_NL)
* Polish (pl_PL)
* Portuguese (pt_PT)
Translation files are located in the /languages/ directory.
Source Code
This plugin includes minified production assets generated using a build process.
The full, human-readable source code is publicly available here:
com/WelloSolutions/ServiceDesk-WordPress-Plugin
To build the assets:
- Navigate to /app/
- Run: npm install
- Run: npm run build
This will generate the files located in:
app/build/static/
These generated files are included in the plugin for production use.
Support
For issues or feature requests:
com/WelloSolutions/ServiceDesk-WordPress-Plugin/issues
Additional Notes
- This plugin acts as a client for the Wello ServiceDesk API
- WordPress authentication is not modified or extended
- No WordPress users or roles are affected
- React frontend is bundled in production build
- All sensitive operations are handled externally
License
GPLv2 or later.
All included libraries are GPL-compatible.