About this plugin
EU2673 Withdrawal Button adds a legal withdrawal button to your WooCommerce store, allowing customers to exercise their right of withdrawal in 1 click and receive an automatic acknowledgement email.
EU Directive 2023/2673 is mandatory from June 19, 2026 for all online stores selling to consumers in the European Union.
How it works
- The button appears on the order confirmation page and in “My Account → order detail”
- It is only shown within the legal period of 14 calendar days
- The customer clicks the button, confirms in a modal and optionally provides a reason
- The request is recorded in your database
- The customer receives an acknowledgement email
- You receive a notification with a direct link to the order
- The order status changes automatically (configurable)
Included features
- ✅ Withdrawal button on order detail and thank-you page
- ✅ Modal with mandatory legal text
- ✅ Acknowledgement email to the customer
- ✅ Notification email to the administrator
- ✅ Status update emails (approved, rejected, completed)
- ✅ Request management panel with filters and CSV export
- ✅ Automatic order status change (configurable)
- ✅ Compatible with guest orders (guest checkout)
- ✅ Public withdrawal page — shortcode [eu2673_withdrawal_form] for customers without an account
- ✅ Product-level withdrawal status — Standard / Excluded (Art. 16) / Digital consent (Art. 16m)
- ✅ Digital content consent — mandatory checkbox at checkout for digital/downloadable products
- ✅ Product and category exclusions — hide the button for specific products or entire categories
- ✅ Configurable deadline (minimum 14 calendar days)
- ✅ Optional grace days on top of the legal deadline
- ✅ Available in 16 languages: ES, EN, FR, DE, IT, PT, NL, PL, RO, SV, CA, EU, GL, AR, ZH, JA
Public withdrawal page for guests
Add the shortcode [eu2673_withdrawal_form] to any WordPress page to create a public withdrawal form. Customers without an account can exercise their right of withdrawal by entering their order number and purchase email — no login required.
Add a link to this page in your footer so it is always visible and accessible, as required by the Directive.
Pro version
The Pro version (€39, one-time payment) adds:
- 📄 Legal PDF with official acknowledgement attached to the customer email
- 🔐 SHA-256 hash verification for legal proof in case of disputes
- 📋 Official Annex B form pre-filled in PDF (required by the Directive)
- 🔄 Reverse automation — the request status syncs automatically with the WooCommerce order
- 📊 Legal email traceability of all emails sent with exact date and time
- 🛡️ Anti-fraud system — detects abuse patterns by email, IP and systematic behaviour, with risk alerts for the administrator
- 🔔 Automatic updates from the WordPress dashboard
- Compatible with PrestaShop too
Legal basis
- EU Directive 2023/2673 of the European Parliament and of the Council
- Art. 102 TRLGDCU — Right of withdrawal in distance contracts
- Art. 107 TRLGDCU — Refund within maximum 14 calendar days
Requirements
- WordPress 5.8 or higher
- WooCommerce 6.0 or higher
- PHP 7.4 or higher