About this plugin
Hivenza is a workspace for customer conversations: live chat, an AI agent, email, social messages and a help centre in one inbox. This plugin adds the Hivenza website chat to your WordPress site in a minute: paste your chat key, choose the pages, done.
Who it is for
Shops on WooCommerce, service businesses, agencies and any WordPress site that wants live chat with an AI agent behind it, and one inbox for the team that answers.
What it does
- Website chat and AI agent on every page, or only the pages you choose (or everywhere except some).
- Signed-in users are recognised (you can turn this off). Logged-in WordPress users are identified to the chat with a signature made on your server, so their conversation follows them on every device. Your secret never reaches the browser.
- WooCommerce. For signed-in customers only, the agent sees their name, email and recent order numbers, so it can answer “where is my order?” without asking.
- Help centre search. A Gutenberg block and the [hivenza_help] shortcode add a search box (or a link) for your Hivenza help centre.
- Privacy options. Optionally wait for the visitor’s agreement (WP Consent API) before the chat loads.
- Ready for translation. Translations are managed at translate.wordpress.org; French is included there.
How it works
- Create a Hivenza account at hivenza.com and copy your website chat key (Website chat, Install).
- Paste it in Settings, Hivenza, and test the connection.
- Choose where the chat shows. Visitors write; your team and the AI agent answer from the Hivenza inbox.
You need a Hivenza account. com/pricing.
Shortcode
[hivenza_help] shows a search box for your help centre. [hivenza_help mode="link" label="Help centre"] shows a link.
Optional: slug, placeholder, button.
External services
com), a customer conversation service. It is needed for the plugin to work.
- What it does: when a chat key is saved in the settings, every page the rules allow loads the chat script from https://hivenza.com/widget.js. The chat then talks to hivenza.com to show the chat and send and receive messages. The help centre block and shortcode link to your help centre on hivenza.com, and the search box opens its search page there. The “Test connection” button, used by an administrator, requests https://hivenza.com/api/public/chat/<your chat key>.
- What data is sent, and when: the address of the page the visitor is on and its title, the visitor’s browser, device and language information, and the messages and details the visitor types into the chat. For logged-in users: their WordPress user ID, name and email, with a signature of the ID. If WooCommerce is active and the option is on, for logged-in customers only: their order count and their recent order numbers with status. When the consent option is on, nothing is loaded or sent until the visitor agrees. Searching the help centre sends the search words to hivenza.com when the visitor submits the form.
- Session replay (optional): if the site’s team turns on session replay in their Hivenza account, the chat also loads https://hivenza.com/replay.js, which records how visitors use the pages (clicks, scrolling, page changes) and sends it to hivenza.com. It is off unless the team enables it in Hivenza, and with the consent option on it stays off until the visitor allows the “statistics” consent category.
- Browser storage: the chat keeps an anonymous visitor ID and its access token in the visitor’s browser (local storage), so a conversation continues between pages and visits. The plugin also keeps a flag hivenza_wp_signed in local storage on browsers where a user was signed in, so the chat can be signed out when they sign out of WordPress. Nothing else is stored.
- Terms of service: https://hivenza.com/terms
- Privacy policy: https://hivenza.com/privacy