About this plugin
OXVO Connect adds three services from OXVO to your WordPress site:
- OXVO AI Guide is an AI assistant on your site. It answers visitor questions with the assistant you choose for it in OXVO, and helps visitors find their way around your site. With a visitor’s permission, it can also act on the page, for example scroll, click or fill in a field. Session recording is optional and off by default. You can offer it in OXVO, and each visitor chooses whether to turn it on.
- OXVO Insights is website analytics. It shows how visitors find and use your site.
- OXVO Messenger is live chat. Visitors start a conversation on your site, and your team replies from OXVO.
You need an OXVO account. Copy the install code from OXVO Console, paste it into the plugin settings, and save. The plugin converts the install code into a site key that turns on AI Guide, Insights, Messenger, or any mix of them.
You do not need to edit your theme.
What the plugin does:
- Uses one site key for AI Guide, Insights and Messenger. You can paste the AI Guide install code, the Insights installation code, the Messenger script, or several of them together.
- Lets you turn AI Guide, Insights or Messenger off at any time. A feature that is off is removed from your pages.
- Shows one chat at a time. While AI Guide is on, Messenger does not load. Turn off AI Guide to show Messenger instead.
- Can identify logged-in users in Messenger with their name, email address and user ID. The user ID is signed with your identity validation secret key on your server.
- Works with consent plugins that support the WP Consent API. Insights and AI Guide session recording follow the visitor’s choice for statistics, as the WP Consent API reports it. AI Guide without session recording and Messenger do not depend on consent.
- Loads its script asynchronously, so it does not block your pages.
- Adds nothing to your site until you save a site key.
External services
com ). An OXVO account is required. Nothing loads and no data is sent until an administrator saves a site key in Settings, OXVO Connect.
The plugin does not send requests from your server. Your visitors’ browsers send the requests below, and only for the features that are on. As with any web request, OXVO receives the visitor’s IP address and browser information.
com serves the OXVO AI Guide scripts and runs AI Guide. com address for AI Guide, AI Guide uses that address instead.
com serves the OXVO Insights and OXVO Messenger scripts.
com runs the analytics and chat services. com address, the Messenger script and the services use that address instead.
- AI Guide, when it is on: the AI Guide script loads from OXVO on each page view and sends OXVO the AI Guide installation key, the page path without its query string, and the browser language. When a visitor uses AI Guide, the address of the page they are on is sent to OXVO, and their messages go from their browser to the AI provider that OXVO uses to generate the answers. When a visitor talks to AI Guide by voice, their microphone audio is streamed from their browser to that AI provider. Depending on your AI Guide settings and the visitor’s choices, AI Guide also uses a description of the page to answer, such as its title, its visible text and the labels of its buttons, links and fields, and, if the visitor agrees, a simplified image of the page layout. It does not send what visitors type into forms on the page. AI Guide keeps identifiers and the current conversation in the visitor’s browser storage, and it sets no cookies.
- AI Guide session recording, when your site key includes it: recording starts only after the visitor turns it on in AI Guide. With a consent plugin that supports the WP Consent API, it also needs the WP Consent API to report that the visitor allows statistics when the page loads. Session recording records the page and the visitor’s activity on it, such as mouse movement, clicks, scrolling and text selection, as well as browser console messages and errors, and sends them to OXVO for replay. Text that visitors type into fields is masked.
- Insights, when it is on: the Insights script loads from OXVO on each page view. Page views and interactions on your site are sent to OXVO while visitors browse, as configured in your OXVO account. When the site key names a website address, Insights sends data only from that address. With a consent plugin that supports the WP Consent API, Insights sends data only after the WP Consent API reports that the visitor allows statistics.
- Messenger, when it is on: the chat window loads from OXVO on each page view. When a visitor uses the chat, their messages and any details they share in the chat are sent to OXVO. When “Identify users” is on, the name, email address and WordPress user ID of a logged-in user, with a signed hash of the user ID, are sent to OXVO when the chat loads.
com/company/terms-conditions
com/company/privacy-policy