About this plugin
RetainFlow (plugin directory slug: retainwoo for legacy compatibility)
RetainFlow shows a popup with special offers when a subscriber tries to cancel, helping you keep more paying customers.
Most stores lose subscribers silently, the customer clicks cancel, the subscription ends, and no one ever finds out why. RetainFlow stops that from happening.
When a subscriber clicks the cancel button, a polished popup appears instantly with three retention options:
- Pause: Let them pause for 1 or 3 months instead of cancelling
- Skip: Skip their next payment to give them breathing room (can only be used once every 3 months)
- Discount: Offer a percentage or fixed discount to stay
If they still cancel, RetainFlow automatically sends a win-back email with a unique coupon code — giving you a second chance to recover that subscriber.
Everything is tracked in a clean dashboard so you can see exactly how much revenue you’re saving.
Why RetainFlow?
- Offer first, not a survey: Competitors show a survey before the offer. RetainFlow shows the offer immediately, which gets higher acceptance.
- Works with 4 subscription plugins: WooCommerce Subscriptions, WebToffee, YITH, and SUMO all auto-detected.
- 5-minute setup: Install, activate, done. No complex configuration required.
- Built-in win-back email: Other plugins require Klaviyo or Mailchimp. RetainFlow sends beautiful win-back emails automatically.
- Self-contained design: The popup looks great on every theme without any CSS conflicts.
Features
- Intercepts subscription cancel clicks across all subscription pages
- Three retention offers: pause (1 or 3 months), skip next payment, percentage or fixed discount
- Automatic win-back email with unique coupon code
- Dashboard showing cancellations saved, revenue saved, save rate, and offer breakdown
- Customizable headline and subheadline text
- Toggle each offer type on or off
- Configure discount amount and type
- Compatible with WooCommerce Subscriptions, WebToffee Subscriptions, YITH WooCommerce Subscriptions, and SUMO Subscriptions
Supported Subscription Plugins
- WooCommerce Subscriptions (official)
- Subscriptions for WooCommerce by WebToffee
- YITH WooCommerce Subscriptions
- SUMO Subscriptions
Privacy
RetainFlow does not collect, share, or transmit any personal data to external servers. All data is stored in your own WordPress database. The win-back email is sent using your own WordPress mail (wp_mail).