Active installationsNewAdoption metric — not a quality score
WordPress.org ratingNo WordPress.org ratings yet
Official packageDirect from WordPress.org
Repository metrics are context, not quality scores. Active installations measure adoption and can strongly reflect a plugin’s age and historical popularity. Ratings, recent updates and “Tested up to” metadata also do not guarantee modern code, error-free operation, security, feature completeness or suitability for a particular site. Why active installs don’t tell the whole story →
WP PlugIndex currently records Ruby Relay version 1.3.0 as active, updated 4mo ago and tested up to WordPress 6.9.
Overview
About this plugin
Ruby Relay is a hosted live chat service. This plugin loads the Ruby Relay chat widget on every public page of your site, including WooCommerce shop, cart, checkout, and product pages. Configure everything from a standard WordPress settings page and the widget appears immediately.
Features
Zero-code install, configure everything from Settings > Ruby Relay
WooCommerce compatible with no extra setup
Async widget load so page render is never blocked
Nine built-in theme presets, plus per-color overrides for user messages, chat background, text, and header
Four corner positions
Optional custom link inside the chat window
Show or hide sender names, open the chat automatically on page load
No tracking scripts or analytics beyond the Ruby Relay session needed to deliver chat
How the widget works
init() with the values you save in Settings > Ruby Relay. No data is sent to Ruby Relay until a site visitor opens the chat bubble and sends a message.
External services
This plugin loads a JavaScript bundle from Ruby Relay’s CDN and opens a WebSocket connection to Ruby Relay’s chat infrastructure when a visitor interacts with the chat widget.
Chat messages that site visitors send through the widget, and the page URL where the conversation started.
When the “Share logged-in user info” setting is enabled (off by default; admins must opt in from Settings > Ruby Relay) and a WordPress user is logged in, the plugin also sends the visitor’s WordPress user ID and email address to Ruby Relay so your support team has context on who is chatting. Nothing is sent for guest visitors, and nothing is sent at all until an admin enables the setting.
com/terms-of-service
com/privacy
WordPress.org metadata
Plugin tags
Topics listed for this plugin in the WordPress.org directory.
chat widget
customer support
live chat
woocommerce
Compatibility & maintenance
Compatibility & maintenance
Tested up to WordPress 6.9
Not yet marked as tested with WordPress 7.1. WordPress.org currently lists Tested up to 6.9.
Current WordPress releaseWordPress 7.1
WordPress.org Tested up to6.9
Minimum requirementsWordPress 5.8 · PHP 7.4
Update activity29 Jun 20264mo ago
“Tested up to” is directory metadata supplied by the plugin author. WP PlugIndex does not turn an older declaration into a claim that the plugin is incompatible.
Changes recorded by WP PlugIndex
Recent tracked changes
No tracked version or compatibility changes have been recorded by WP PlugIndex yet.
Tracking & source
WP PlugIndex tracks public WordPress.org directory metadata and records selected version, compatibility and availability changes as they are detected.
