Active installations90Adoption metric — not a quality score
WordPress.org rating3.7 / 5 from 6 ratings
Official packageDirect from WordPress.org
Repository metrics are context, not quality scores. Active installations measure adoption and can strongly reflect a plugin’s age and historical popularity. Ratings, recent updates and “Tested up to” metadata also do not guarantee modern code, error-free operation, security, feature completeness or suitability for a particular site. Why active installs don’t tell the whole story →
WP PlugIndex currently records WP Support Ticket version 3.4.8 as active, updated 3mo ago and tested up to WordPress 7.0.
Overview
About this plugin
Use this plugin to create your very own customer support system. Let customers of your site to generate a support ticket whenever they require assistance from you, and you will be able to solve their issues by posting replies to the tickets. The customers will get email notifications when you post a reply message to the ticket.
Registered Users / Customers can create support tickets.
Customers can search tickets from tickets list.
Admin can reply on support tickets from admin panel.
Files can be attached to the reply messages. Supported files that can be uploaded are jpg, jpeg, png, gif, doc, docx, pdf, zip ( Multiple files can be attached in the PRO version with option to select which type of files can be uploaded. )
Ticket can be marked as Open / Closed / Resolved from admin panel. If a customer post a reply in the Resolved ticket the status of the ticket will be changed to Open.
Usage Shortcodes
[create_support] to display cretate new suppor ticket form.
[ticket] to display tickets created by logged in user.
[ticket_search] to display ticket search form.
WP Support (PRO)
There is a PRO version of this plugin that supports additional features. 00
Administrators can post replies by logging in to admin panel. Additionally a new user role Agent will be created. Administraton can assign this role to the support agents so that they can login to the admin panel and reply to the support tickets. Agents will have limited access ( Only Support Ticket Section ) of the admin panel.
Multiple files can be attached with new tickets and ticket replies.
Create Custom Fields in the ticket form.
Create Support Ticket (Widget).
Support Ticket List (Widget). To list recent/ specific tickets in the widget area.
Additional file types are supported in the PRO version. Set supported file types from admin panel.
Manage email contents from admin panel. Emails that are fired when a new ticket is created or admin posts a reply.
Option to list all support tickets submitted by users. So that visitors can view tickets and replies.
Set custom name for the administrator.
Advanced ticket search.
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php
WordPress.org metadata
Plugin tags
Topics listed for this plugin in the WordPress.org directory.
support ticket
user support
wordpress support
reply
Compatibility & maintenance
Compatibility & maintenance
Tested up to WordPress 7.0
Not yet marked as tested with WordPress 7.1. WordPress.org currently lists Tested up to 7.0.
Current WordPress releaseWordPress 7.1
WordPress.org Tested up to7.0
Minimum requirementsWordPress 2.0.2 · PHP not listed
Update activity11 Jul 20263mo ago
“Tested up to” is directory metadata supplied by the plugin author. WP PlugIndex does not turn an older declaration into a claim that the plugin is incompatible.
Changes recorded by WP PlugIndex
Recent tracked changes
No tracked version or compatibility changes have been recorded by WP PlugIndex yet.
Tracking & source
WP PlugIndex tracks public WordPress.org directory metadata and records selected version, compatibility and availability changes as they are detected.
