About this plugin
YS Desk is a live chat and helpdesk plugin for WordPress. It adds a chat widget to your site so visitors can message you directly, and gives your team a shared inbox to reply from, assign conversations, and track how support is going. If you’ve been searching for a live chat plugin, a chatbot for your website, or a simple helpdesk tool that doesn’t need a developer to set up, this covers all three.
Setup takes a few minutes. You install the plugin, paste in a token from your YS Desk account, and the chat widget appears on your site. No developer needed, and no code to edit.
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Why teams use YS Desk
- Faster replies to visitors, often within the first week of setup
- Average customer satisfaction rating of 4.7 out of 5 across workspaces
- Full visibility into who on your team is handling which conversation
- Most teams are live and chatting with their first visitor in under 10 minutes
What’s included
Shared inbox
Every conversation started through the chat widget lands in one inbox, so nobody has to dig through email or check five different tabs.
Customizable chat widget
Change the colors, position, launcher style, and welcome message so the widget matches your site instead of looking bolted on.
Visitor details
When someone starts a chat, your team can see their email, what page they’re on, their browser, and their past conversations without having to ask.
Conversation statuses
Every chat is marked as open, waiting for customer, waiting for agent, or closed, so it’s obvious what needs attention.
Team collaboration
Assign a conversation to a teammate, reassign it, or leave an internal note with an @mention. Internal notes are never visible to the customer.
Roles and permissions
Decide who can view and reply to conversations with role based permissions for agents and admins.
Analytics and reports
See conversation volume, response times, CSAT scores, and agent performance in a dashboard that updates in real time.
Live agent status
See which agents are online, how many chats they’re handling, and who’s free to take the next one.
Lightweight widget
The chat script loads asynchronously in the background, so it doesn’t slow down your page.
New in this version
Billing and subscriptions
Free, trial, and paid plans with upgrades, downgrades, and both domestic and international payment options. Invoices, payment history, and billing emails are all handled automatically.
Workspace permissions
More detailed role based access control, permission templates you can reuse, and permission changes that apply instantly without anyone needing to log out and back in. Workspace ownership can now be transferred by email with an accept or decline flow.
Chat experience improvements
Support sessions for logged in users, live agent status updates inside conversations, messages that appear instantly before the server confirms them, file downloads from within the chat, friendlier names for anonymous visitors, and a more accurate live monitor for tracking visitors as they become customers.
Fixes and performance
Unread counts are more accurate, duplicate welcome messages on reconnect are gone, analytics numbers line up correctly, and chat rendering, real time updates, and background jobs all run faster and use less memory.
Security
Centralized permission checks, instant permission syncing across the workspace, webhook signature verification, and stronger enforcement against blocked users and spoofed events.
Where YS Desk works well
- Online stores wanting to catch customers before they abandon their cart
- SaaS products answering onboarding and account questions
- Healthcare practices handling patient questions securely
- Financial services building trust during sign up and account setup
- Logistics companies keeping customers updated without email threads
- Agencies managing multiple clients from one inbox
- Schools and universities answering admissions questions
Privacy Policy
This plugin does not collect or store any personal data on your WordPress site. Chat conversations and customer data are handled securely by YS Desk services.
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